Frequently Asked Questions (FAQ)
Kindly contact us immediately via email, call or live chat and we’ll assist in canceling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock.
Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.
In most cases, orders are automatically canceled if we do not receive payments from you via MOLPay/PayPal. However, if the amount has been deducted from your bank account, kindly email us at customerservice@tenunklasik.com.my and we’ll sort it out right away!
You will need to make a separate order altogether.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to customerservice@tenunklasik.com.my.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to customerservice@tenunklasik.com.my. You will then need to return the incorrectly received item back to us.
Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
Of course! Simply click the Notify Me button and insert your email address. We will send you the notifications via email when the item was restocked. We usually announce restocked items in our newsletter and Instagram, so don’t forget to subscribe and check frequently!
